Smart City as a Form of Bureaucratic Transformation in Banyumas Regency

Ranjani Ranjani; Rizki Maulana Riwayanto; Tiara Ayu Gunarti

Ranjani Ranjani Department of Public Administration, Faculty of Social and Political Sciences, Jenderal Soedirman University
Rizki Maulana Riwayanto Department of Public Administration, Faculty of Social and Political Sciences, Jenderal Soedirman University
Tiara Ayu Gunarti Department of Public Administration, Faculty of Social and Political Sciences, Jenderal Soedirman University

Abstract

This study discusses the concept of smart city as a form of bureaucratic transformation in Banyumas
Regency. In the digital era, the government is required to optimize public services through technological
innovation to improve the efficiency and quality of services to the community. Banyumas Regency, as one
of the regions that is developing the concept of smart city, is trying to carry out bureaucratic reform by
adopting information and communication technology (ICT) to improve the efficiency, transparency, and
accountability of its government services. This study uses a qualitative method with a case study
approach, where data is obtained through in-depth interviews, observations, and document analysis
related to the implementation of smart city. The results of the study show that the implementation of
smart city in Banyumas covers several sectors, including public services, infrastructure, and data
management. These findings also identify challenges in terms of infrastructure readiness, human resource
competency, and the need for community participation. The implementation of smart city in Banyumas
Regency is expected to encourage the realization of a more responsive, transparent, and accountable
bureaucracy, so that it can meet the needs of the community more effectively.