Transformasi Digital Pelayanan Masyarakat melalui Integrasi Portal Informasi dan Asisten Virtual Kecerdasan Buatan pada Lembaga Pemasyarakatan Narkotika Kelas IIB Purwokerto

Abstract

Developments in information and communication technology have driven changes in the delivery of public services, including within correctional institutions. The Class IIB Narcotics Correctional Institution of Purwokerto provides various public information services, including visitation information, service requirements, integration services, complaints, parcel drop-off services, and other public information. However, information that remains dispersed across conventional media and direct communication with officers has limited optimal public access, while officers continue to face repetitive inquiries. This Community Service Program (KKN) aimed to develop an innovation in public information services by integrating the SIKAPUR Website (Sistem Informasi Lapas Narkotika Purwokerto) with an Artificial Intelligence (AI)-based chatbot through WhatsApp. The activity used a simplified System Development Life Cycle (SDLC) approach covering needs identification, data collection and verification, system design, website development, Knowledge Base preparation, chatbot development, service integration, testing, socialization, and evaluation. SIKAPUR was developed using Google Sites, while the chatbot utilized an n8n workflow, OpenAI, Google Sheets as a Knowledge Base, and an API for WhatsApp communication. The results show the establishment of a digital service ecosystem linking an information portal, quick services, a WhatsApp chatbot, a knowledge base, and officers as service managers. The system can provide information quickly, interactively, and in a structured manner while supporting complaint services, LIBASNO, and LANTING PAKPOS. This implementation is expected to improve the effectiveness, efficiency, transparency, and responsiveness of public information services at the Class IIB Narcotics Correctional Institution of Purwokerto