Kamila, K., Muhammad, K., & Asyari, H. (2023). Service Quality Analysis Of Tokopedia And Shopee Mobile Commerce Applications Using Mobile Service Quality (M-S-QUAL) And Importance Performance Analysis (IPA) Methods. Journal Of Industrial And Mechanical Engineering, 1(1), 15-24. Retrieved from https://jos.unsoed.ac.id/index.php/jimien/article/view/10083