Idah, Yusyida, AND 		Suhartono, Didit.
" ANALISIS SISTEM ANTRIAN DAN OPTIMALISASI LAYANAN PUBLIK DI KANTOR PELAYANAN PAJAK PRATAMA PURWOKERTO" <em>Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi</em> [Online], Volume 23 Number 2 (8 August 2017)